Support Specialist

Revyse

Remote
Remote
Software support in tech environment
Ticket triage and queue management
Technical documentation experience
Revyse helps multifamily operators discover the best vendor partners, manage contracts and compliance, and reduce financial risk through an AI-powered platform

Job Summary

  • Revyse helps multifamily operators discover the best vendor partners, manage contracts and compliance, and reduce financial risk through an AI-powered platform.
  • The Support Specialist role involves managing inbound support tickets, collaborating cross-functionally, supporting onboarding, and maintaining product documentation in a remote startup environment.
  • Team Revyse values transparency, collaboration, and a culture of caring about colleagues' well-being while working on impactful projects in the multifamily vendor and operator space.

Matching Summary

Revyse helps multifamily operators discover the best vendor partners, manage contracts and compliance, and reduce financial risk through an AI-powered platform.

Skills & Requirements

Must-have

  • software support in tech environment
  • ticket triage and queue management
  • technical documentation experience
  • helpdesk and project management tools
  • strong organizational skills
  • attention to detail
  • remote work capability

Nice-to-have

  • multifamily domain knowledge
  • entrepreneurial generalist mindset
  • proactive and detail-oriented
  • collaborative communication skills
  • customer-focused approach
  • fast-paced startup experience
  • problem-solving skills

Key Requirements

  • 2+ years relevant experience
  • experience in software support or customer service
  • strong written and verbal communication skills
  • experience with helpdesk systems like Zendesk
  • technical documentation creation experience

Work Rights

Not specified

Tailored Resume

Cover Letter