Senior Associate Customer Success Manager - Paradox

Jam Lab

Fully remote
Client-facing experience
Technical support expertise
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform powered by AI.
  • Workday offers a flexible work approach combining in-person and remote work to deepen connections and maintain a strong community.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Client-facing experience
  • Technical support expertise
  • Customer satisfaction management
  • Product training and configuration
  • Troubleshooting technical challenges

Nice-to-have

  • Strong written and verbal communication
  • Critical thinking and problem solving
  • Ability to manage multiple priorities
  • Empathy and collaborative mindset
  • Flexible work environment adaptation

Key Requirements

  • 3+ years client-facing experience
  • Experience in SaaS organization
  • Customer satisfaction management skills

Work Rights

Not specified

Tailored Resume

Cover Letter