Customer Experience Associate (remote)

Agebold

Remote
Base: $20.00-$22.00ph; bonus/equity: annual bonus;...
Remote
High volume outbound calls
Customer satisfaction score 92%+
Communicate value proposition
Bold is looking for a motivated Customer Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates

Job Summary

  • Bold is looking for a motivated Customer Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates.
  • As a key member of our Member Experience Team, you will actively conduct outreach via phone, text, and email daily, successfully completing over 100 outbound calls a day.
  • We are building an inclusive environment that enables everyone to do their best work, deliberately hiring people from all walks of life.

Matching Summary

Bold is looking for a motivated Customer Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates.

Salary

Base: $20.00-$22.00/hour; Bonus/Equity: annual bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • High volume outbound calls
  • Customer satisfaction score 92%+
  • Communicate value proposition
  • CRM and customer service tools

Nice-to-have

  • Direct interaction with older adults
  • Fast learner
  • Eager to take on new challenges

Key Requirements

  • 1-3 years of experience
  • Inside sales, call center, or health coach experience
  • Organization and attention to detail
  • Critical thinker
  • Experience with Insightly CRM and HubSpot

Work Rights

Not specified

Tailored Resume

Cover Letter