Customer Support Specialist, Global Payroll

rippling

Remote
Remote
Payroll troubleshooting and resolution
Customer support in saas environment
Global payroll expertise
Rippling provides a unified platform to manage HR, IT, and Finance, automating employee lifecycle processes globally

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance, automating employee lifecycle processes globally.
  • The Customer Support team is committed to delivering expert guidance and swift resolutions to payroll and HR challenges across multiple time zones.
  • Rippling fosters a collaborative environment encouraging innovation, continuous learning, and professional development opportunities.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance, automating employee lifecycle processes globally.

Skills & Requirements

Must-have

  • Payroll troubleshooting and resolution
  • Customer support in SaaS environment
  • Global payroll expertise
  • Excellent communication skills
  • Problem-solving and analytical skills
  • Work Pacific or Mountain timezone shift

Nice-to-have

  • Collaborative and supportive team environment
  • Continuous learning and professional growth
  • Experience with HR software or payroll provider
  • Ability to analyze customer support trends
  • Documentation and content creation skills

Key Requirements

  • Bachelor's degree
  • 1-2 years customer-facing experience
  • Reside in Pacific or Mountain timezone state
  • Experience troubleshooting SaaS products
  • Payroll or HR software experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter