Workplace Service Owner

Linklaters

New York, United States
Base: $104,000 - $156,000; bonus/equity: discretio...
Hybrid
Workplace technology service ownership
Level 2 service escalation management
Service roadmap implementation
Own the day-to-day delivery, performance, and continual improvement of critical workplace technology services

Job Summary

  • Own the day-to-day delivery, performance, and continual improvement of critical workplace technology services.
  • Implement and manage service roadmaps for workplace systems, translating strategic vision into operational objectives.
  • Monitor and analyse service performance and reliability, identifying and mitigating risks to ensure compliance and efficiency.

Matching Summary

Own the day-to-day delivery, performance, and continual improvement of critical workplace technology services.

Salary

Base: $104,000 - $156,000; Bonus/Equity: Discretionary bonuses; Benefits: Other benefits

Skills & Requirements

Must-have

  • Workplace technology service ownership
  • Level 2 service escalation management
  • Service roadmap implementation
  • Stakeholder engagement and feedback
  • Service performance monitoring and analysis
  • Risk identification and mitigation

Nice-to-have

  • Proactive problem management
  • Capacity and demand planning
  • Fostering positive team culture
  • Commitment to high service standards

Key Requirements

  • Proven experience managing workplace technology services
  • Experience handling Level 2 service escalations
  • Strong stakeholder management skills
  • Ability to use and interpret service performance metrics
  • Knowledge of internal policy and external regulatory frameworks
  • Experience planning for workplace capacity
  • Excellent organizational and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter