Job 142736

Honeywell

Pittsford, NY, US
Base: $70,100-87,600k; bonus/equity: not specified...
Hybrid (100% onsite for the first 90 days, then 3 days in the office per week)
Customer health monitoring
Product and service suite expertise
Customer lifecycle management
Honeywell is seeking a Customer Success Specialist to enhance customer experiences with their LenelS2 product suite, ensuring a smooth journey from purchase to productivity. The role requires strong relationship management skills and a proactive approach to customer engagement, with an emphasis on driving product adoption and minimizing churn

Job Summary

  • As a Customer Success Specialist (CSS), you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed.
  • Support customer relationships to retain revenue and to grow the monthly recurring revenue.
  • Honeywell employees are eligible for a comprehensive benefits package.

Matching Summary

Match Score: 85

Honeywell is seeking a Customer Success Specialist to enhance customer experiences with their LenelS2 product suite, ensuring a smooth journey from purchase to productivity. The role requires strong relationship management skills and a proactive approach to customer engagement, with an emphasis on driving product adoption and minimizing churn.

Salary

Base: $70,100-87,600K; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer health monitoring
  • Product and service suite expertise
  • Customer lifecycle management
  • Drive product adoption
  • Minimize churn and drive adoption

Nice-to-have

  • Identify business use cases for future offerings
  • Work with sales for upsell/cross-sell
  • Team-centered environment
  • Process improvement

Key Requirements

  • 1-2 years of account management experience
  • Experience managing customer expectations
  • Proven track record of being proactive, success oriented, analytics focused and predictive
  • Organizational and project management skills
  • Exemplary written and verbal communication skills
  • Strong listening and coordination skills

Work Rights

Not specified

Tailored Resume

Cover Letter