Service Desk Engineer

ITCAN PTE. LIMITED

Singapore, Singapore
Not specified
End-to-end ticket lifecycle management
Incident management workflow and escalation
Active directory and email account management
ITCAN PTE. LIMITED is seeking a Service Desk Engineer for a position based in Singapore, focusing on managing IT incidents and user account support. The role emphasizes end-to-end ticket management and requires familiarity with ITSM processes to ensure efficient service delivery

Job Summary

  • The role involves managing the end-to-end ticket lifecycle while monitoring relevant performance metrics.
  • Responsibilities include handling incident management workflows with appropriate escalation procedures and ensuring first call resolution.
  • Candidates must possess knowledge of ITSM processes to manage user accounts, access rights, and service requests effectively.

Matching Summary

Match Score: 75

ITCAN PTE. LIMITED is seeking a Service Desk Engineer for a position based in Singapore, focusing on managing IT incidents and user account support. The role emphasizes end-to-end ticket management and requires familiarity with ITSM processes to ensure efficient service delivery.

Skills & Requirements

Must-have

  • End-to-End Ticket Lifecycle Management
  • Incident Management Workflow and Escalation
  • Active Directory and Email Account Management
  • Password Resets and Account Unlock Procedures
  • ITSM Process Knowledge

Nice-to-have

  • First Call Resolution Experience
  • Remote Assistance Skills
  • Self-Service Implementation Knowledge
  • Process Change Management
  • Service Request Handling

Key Requirements

  • Knowledge on ITSM processes
  • Experience with Active Directory
  • Ability to perform remote assistance

Work Rights

Not specified

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