Cross Technology Managed Services (l2)

NTT AUSTRALIA PTY

Hybrid
Cross-technology infrastructure experience
Servicenow ticketing tool proficiency
Itil process knowledge
NTT DATA is seeking a Cross Technology Managed Services Engineer (L2) to maintain and support clients' IT infrastructure within a hybrid work environment. The ideal candidate will have experience in managed services, familiarity with ITIL processes, and a commitment to client satisfaction

Job Summary

  • You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring, investigating, and resolving technical incidents.
  • The company is a $30+ billion technology services leader serving 75% of the Fortune Global 100 with a commitment to diversity and inclusion.
  • You are expected to execute changes meticulously, mitigate risks, and contribute to the change management process with detailed documentation.

Matching Summary

Match Score: 85

NTT DATA is seeking a Cross Technology Managed Services Engineer (L2) to maintain and support clients' IT infrastructure within a hybrid work environment. The ideal candidate will have experience in managed services, familiarity with ITIL processes, and a commitment to client satisfaction.

Skills & Requirements

Must-have

  • Cross-technology infrastructure experience
  • ServiceNow ticketing tool proficiency
  • ITIL process knowledge
  • Vendor and third-party collaboration
  • Change management execution

Nice-to-have

  • Automation task identification skills
  • Disaster recovery testing participation
  • L1 Engineer support capabilities
  • High-pressure situation resilience
  • Diverse cultural communication ability

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent work experience
  • Moderate-level managed services experience
  • Familiarity with ITIL processes

Work Rights

Not specified

Tailored Resume

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