Patient Operations Specialist, Japan (series C Healthtech)
Ai Jobs Com Au
Tokyo, Japan
On-site
Patient-centric problem solving
Collaboration with clinical teams
Customer service tools experience
You will be at the forefront of resolving patient issues and delivering high-quality care as an essential part of the mission to provide outstanding support to patients
Job Summary
You will be at the forefront of resolving patient issues and delivering high-quality care as an essential part of the mission to provide outstanding support to patients.
The company aims to support 1 million patients globally over the next three years by expanding into new conditions, demographics, and geographies to build a preventive healthcare ecosystem.
Joining Eucalyptus offers the opportunity to build something world-changing, make real impact on patient outcomes, accelerate personal growth, and collaborate with motivated, talented peers.
Matching Summary
You will be at the forefront of resolving patient issues and delivering high-quality care as an essential part of the mission to provide outstanding support to patients.
Skills & Requirements
Must-have
Patient-centric problem solving
Collaboration with clinical teams
Customer service tools experience
Japanese and English communication
Process improvement and automation
Meeting service performance metrics
Nice-to-have
Proactive and reliable work style
Passion for healthcare and wellness
Attention to detail
Experience in telehealth or healthcare support
Adaptable communication tone
Key Requirements
3+ years experience in telehealth or healthcare support
Strong Japanese and English written and verbal skills
Experience with customer service tools like Zendesk or Zoom Phone