Refuerzo Verano Bilbao

Ingal Com My

Bilbao, Spain
Onsite full-time (monday to thursday 08:30-14:00 and 16:00-18:30; friday 09:00-15:00)
Manage customer interactions in office
Execute banking procedures and operations
Achieve commercial sales targets
Ingal Com My is seeking a temporary full-time customer service manager for their Bilbao office, tasked with managing client interactions and ensuring a positive customer experience in line with the bank's strategies. The role involves advising clients on financial products, resolving issues, and achieving commercial objectives

Job Summary

  • The role involves managing customer interactions in the Bilbao office to meet the bank's strategy and provide an outstanding customer experience.
  • Responsibilities include informing clients about financial products, proactively seeking cross-selling opportunities, and executing operations according to internal audit and security norms.
  • Candidates must have a degree in Law, Economics, or Business Administration along with at least six months of experience in banking customer service.

Matching Summary

Match Score: 75

Ingal Com My is seeking a temporary full-time customer service manager for their Bilbao office, tasked with managing client interactions and ensuring a positive customer experience in line with the bank's strategies. The role involves advising clients on financial products, resolving issues, and achieving commercial objectives.

Skills & Requirements

Must-have

  • Manage customer interactions in office
  • Execute banking procedures and operations
  • Achieve commercial sales targets
  • Provide financial product information
  • Ensure high customer experience standards

Nice-to-have

  • Proactive cross-selling opportunities
  • Knowledge of market and competition
  • Understanding of other bank channels
  • Sharing relevant client process information

Key Requirements

  • Degree in Law, Economics, or ADE
  • Minimum 6 months banking customer service experience
  • Official MIFID certification (valued)
  • LCI Certificate required
  • Knowledge of banking operations and financial products

Work Rights

Not specified

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