Customer Success Architect - Forcepoint - Remote

Forcepoint

Remote, United States
Fully remote
5-10+ years technical customer-facing experience
Data loss prevention concepts knowledge
Network security solutions expertise
Forcepoint is seeking a Customer Success Architect to work remotely in the United States. The ideal candidate will have significant experience in a technical customer-facing role and possess a strong knowledge of cybersecurity and networking principles, with a focus on driving customer satisfaction and adoption of Forcepoint's solutions

Job Summary

  • Forcepoint simplifies security for global businesses and governments through a cloud-native platform enabling Zero Trust adoption.
  • The Customer Success Architect acts as a trusted advisor to help customers overcome technical challenges and realize value from their investment.
  • This role requires driving customer adoption, resolving escalations, and identifying up-sell opportunities to achieve high renewal rates.

Matching Summary

Match Score: 85

Forcepoint is seeking a Customer Success Architect to work remotely in the United States. The ideal candidate will have significant experience in a technical customer-facing role and possess a strong knowledge of cybersecurity and networking principles, with a focus on driving customer satisfaction and adoption of Forcepoint's solutions.

Skills & Requirements

Must-have

  • 5-10+ years technical customer-facing experience
  • Data Loss Prevention concepts knowledge
  • Network security solutions expertise
  • TCP/IP and DNS networking principles
  • Active Directory administration skills

Nice-to-have

  • Passion for customer satisfaction results
  • Creative problem-solving abilities
  • Strong listening and attention to detail
  • Desire to learn new technologies
  • Ability to interface with senior management

Key Requirements

  • 5-10+ years prior experience in technical customer-facing role
  • Experience in networking, cyber security, ITSM, or AI
  • Right to work in the location applied to
  • Potential US Person status for controlled goods access

Work Rights

Not specified

Tailored Resume

Cover Letter