Manager, Claims Operations- Property Specialty (condo & Liability)

USAA

Multiple Locations
$103,450- $197,730; not specified; comprehensive m...
Fully remote
Claims operations member service
Process improvements and feedback
Operational risk management
Lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim

Job Summary

  • Lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim.
  • Develop engaged employees through regular coaching and feedback to deliver business results.
  • At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

Matching Summary

Lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim.

Salary

$103,450- $197,730; Not specified; Comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Skills & Requirements

Must-have

  • Claims operations member service
  • Process improvements and feedback
  • Operational risk management
  • Regulatory compliance training
  • Claims handling and negotiation

Nice-to-have

  • Empower members financial security
  • Develop engaged employees
  • Build conditions for success
  • Subject matter expert support

Key Requirements

  • Bachelor’s degree or 4 years related experience
  • 6 years customer service/operational/military/leadership experience
  • 2 years claims handling experience
  • 2 years direct team lead/supervisory/management experience
  • Experience using and interpreting data
  • Acquire insurance adjuster license within 6 months

Work Rights

Not specified

Tailored Resume

Cover Letter