Pharmacy Guide, Bilingual - Spanish

Devoted Com Inc

Remote, US
Base: $22-$26ph; bonus/equity: stock options + bon...
Fully remote
Fluent in english and spanish
2+ years high-volume customer service
Telephone and sms outreach experience
Devoted Com Inc is seeking a Bilingual (Spanish) Pharmacy Guide who will assist members with medication adherence and healthcare navigation in a remote setting. The role emphasizes empathetic communication and problem-solving to help members access necessary support and services

Job Summary

  • The role focuses on connecting members to programs that support medication adherence through active listening and barrier identification.
  • Employees must conduct daily outreach via telephone and SMS to educate members and schedule appointments for high-risk individuals.
  • The company offers a total rewards package including health benefits, stock options, and a $100 monthly mobile stipend.

Matching Summary

Match Score: 85

Devoted Com Inc is seeking a Bilingual (Spanish) Pharmacy Guide who will assist members with medication adherence and healthcare navigation in a remote setting. The role emphasizes empathetic communication and problem-solving to help members access necessary support and services.

Salary

Base: $22-$26/hour; Bonus/Equity: Stock options and bonus eligibility; Benefits: Health, dental, vision, PTO, 401K, $100 stipend

Skills & Requirements

Must-have

  • Fluent in English and Spanish
  • 2+ years high-volume customer service
  • Telephone and SMS outreach experience
  • Empathy and emotional intelligence
  • Digital platform navigation skills

Nice-to-have

  • Health insurance or Medicare Advantage experience
  • Pharmacy or medication terminology knowledge
  • Call center background
  • Ability to pivot priorities quickly
  • Growth mindset and feedback seeking

Key Requirements

  • Fluency in English and Spanish required
  • 2+ years in high-volume customer service
  • 1+ year healthcare experience preferred
  • Flexible schedule availability Mon-Fri
  • Strong documentation and time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter