Manager, Billing Support Operations - North America

INGRAM MICRO

Buffalo, NY, United States
Base: $78,000.00 - $124,800.00; bonus/equity: annu...
On-site
Billing systems stability and accuracy
Proactive monitoring and alerting
Incident response and root-cause analysis
Ingram Micro is seeking a Manager for Billing Support Operations in Buffalo, NY, to lead a global team responsible for ensuring the stability and efficiency of billing systems across North America and LATAM. The ideal candidate should possess strong technical and leadership skills, particularly in billing operations, and be capable of driving transformation through AI and automation

Job Summary

  • Lead and manage a global team of Billing Associates responsible for monitoring, incident response, ticket triage, and operational support across North America and LATAM.
  • Own the health, stability, and availability of billing platforms through proactive monitoring, alerting, performance tuning, and capacity planning.
  • Lead the transformation of Billing Support through AI-driven support models and intelligent automation, modernizing workflows across incident triage, troubleshooting, and resolution.

Matching Summary

Match Score: 85

Ingram Micro is seeking a Manager for Billing Support Operations in Buffalo, NY, to lead a global team responsible for ensuring the stability and efficiency of billing systems across North America and LATAM. The ideal candidate should possess strong technical and leadership skills, particularly in billing operations, and be capable of driving transformation through AI and automation.

Salary

Base: $78,000.00 - $124,800.00; Bonus/Equity: Annual bonus or sales incentives and long-term incentives; Benefits: Healthcare, PTO, 401(k) with match, disability, life insurance

Skills & Requirements

Must-have

  • Billing systems stability and accuracy
  • Proactive monitoring and alerting
  • Incident response and root-cause analysis
  • AI-driven support models
  • Cross-functional collaboration

Nice-to-have

  • Systems-oriented, improvement-driven mindset
  • Customer-first outcomes
  • Resilient and growth-oriented team culture
  • Passion for operational excellence

Key Requirements

  • 5+ years in Billing Operations or Technical Billing Support
  • Bachelor's degree or equivalent experience
  • Experience leading operational support teams
  • Strong understanding of SAP billing and subscription platforms

Work Rights

Not specified

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