Gn - Song - Service - Nice Cxone - Senior Manager

Accenture Australia

Gurugram, India
Hybrid
Cloud contact center / ccaas
Conversational ai experience
Nice cxone solution design
Accenture Australia is seeking a Senior Manager for its GN - SONG - Service - Nice CXOne division, focusing on enhancing business performance through cloud contact center solutions and consulting. The ideal candidate should have over 10 years of project management experience, particularly in CCaaS and Conversational AI, and an MBA from a tier 1 institute is preferred

Job Summary

  • You will work closely with clients as a consulting professional to design and implement initiatives that enhance business performance.
  • The role requires leading end-to-end implementations of Contact Center solutions involving integration with CRM and agent screen pop features.
  • Accenture offers a diverse, inclusive environment where innovation thrives and employees are empowered to make a difference.

Matching Summary

Match Score: 85

Accenture Australia is seeking a Senior Manager for its GN - SONG - Service - Nice CXOne division, focusing on enhancing business performance through cloud contact center solutions and consulting. The ideal candidate should have over 10 years of project management experience, particularly in CCaaS and Conversational AI, and an MBA from a tier 1 institute is preferred.

Skills & Requirements

Must-have

  • Cloud contact center / CCaaS
  • Conversational AI experience
  • Nice CXone solution design
  • End-to-end implementation leadership
  • CRM integration expertise

Nice-to-have

  • MBA from tier 1 institute
  • Pre-sales consulting experience
  • Strong project management skills
  • ROI generation capabilities

Key Requirements

  • Minimum 12 years of experience
  • Experience in Contact Center or telephony industry
  • MBA/PGDM preferred from tier 1 or 2 institute

Work Rights

Not specified

Tailored Resume

Cover Letter