The Global Service & Support Manager China is the primary interface between local Chinese service agents, customers, and the Global Service & Support (GSS) department
Job Summary
The Global Service & Support Manager China is the primary interface between local Chinese service agents, customers, and the Global Service & Support (GSS) department.
The role encompasses full responsibility for technical support and spare parts coordination for the China market, ensuring seamless communication and collaboration with the Norway office.
The scope of this position includes both strategic and operational responsibilities, with direct impact on customer satisfaction, sales performance, and the reputation of the GSS department in China.
Matching Summary
The Global Service & Support Manager China is the primary interface between local Chinese service agents, customers, and the Global Service & Support (GSS) department.
Skills & Requirements
Must-have
Technical support for China market
Spare parts coordination and sales
Liaison between China and Norway
Achieve sales targets
Customer satisfaction focus
Nice-to-have
Holistic view of operations
High working capacity
Self-motivation
Familiarity with Chinese regulations
Key Requirements
Strong experience in marine aftermarket sales
In-depth knowledge of nitrogen (N₂) products
Proven ability to build and sustain customer relationships
Excellent communication skills in English
Proficiency in Mandarin Chinese is highly desirable