Supervisor, Training

Concentrix

Bogota, Colombia
2 to 4 years of experience
Contact center environment experience
Microsoft office proficiency
The Supervisor, Training is responsible for supporting the analysis, scheduling, and implementation of all on-site training programs to ensure optimal workforce preparation

Job Summary

  • The Supervisor, Training is responsible for supporting the analysis, scheduling, and implementation of all on-site training programs to ensure optimal workforce preparation.
  • This role supervises trainers, manages multiple business lines across different sites, and fosters strong relationships with clients and internal stakeholders.
  • Candidates must have 2 to 4 years of relevant experience, preferably in a Contact Center environment, along with a university degree.

Matching Summary

The Supervisor, Training is responsible for supporting the analysis, scheduling, and implementation of all on-site training programs to ensure optimal workforce preparation.

Skills & Requirements

Must-have

  • 2 to 4 years of experience
  • Contact Center environment experience
  • Microsoft Office proficiency
  • Team leadership and mentoring
  • Strong written and verbal communication

Nice-to-have

  • Proactive attitude with urgency
  • Ability to work under pressure
  • Flexibility for flexible hours
  • Willingness for occasional travel
  • High attention to detail

Key Requirements

  • 2-4 years related experience
  • University degree (preferred)
  • Contact Center background
  • Microsoft Office skills
  • Leadership capability

Work Rights

Not specified

Tailored Resume

Cover Letter