CRM, Data Analytics & Customer Experience Executive #ESY

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Manage crm and salesforce systems
Coordinate loyalty and benefits programs
Ensure pdpa data compliance
The role involves managing ownership benefits, loyalty programs, and partner coordination to enhance customer retention

Job Summary

  • The role involves managing ownership benefits, loyalty programs, and partner coordination to enhance customer retention.
  • Candidates will be responsible for maintaining accurate customer databases while ensuring full compliance with PDPA regulations.
  • This position serves as the central coordination point for customer feedback across Sales, Service, Parts, and Management teams.

Matching Summary

Match Score: 85

The role involves managing ownership benefits, loyalty programs, and partner coordination to enhance customer retention.

Skills & Requirements

Must-have

  • Manage CRM and Salesforce systems
  • Coordinate loyalty and benefits programs
  • Ensure PDPA data compliance
  • Support NPS and mystery shopping
  • Analyze customer feedback data

Nice-to-have

  • Cross-functional stakeholder coordination
  • Process improvement mindset
  • Event and marketing support experience

Key Requirements

  • Experience with Salesforce CRM
  • Knowledge of PDPA compliance standards
  • Strong analytical skills for data review

Work Rights

Not specified

Tailored Resume

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