Senior Customer Experience Analyst

Jobgether

United States
On-site
Voice of the customer programs
Advanced analytics expertise
Customer experience metrics fluency
Jobgether is seeking a Senior Customer Experience Analyst to transform customer feedback into actionable insights that drive business growth, retention, and product improvement. The role demands a strategic thinker with strong data analysis skills, working collaboratively across multiple teams in a data-driven environment

Job Summary

  • This role sits at the core of customer intelligence and experience strategy to drive retention and growth.
  • You will work across Voice of the Customer programs and cross-functional teams to connect sentiment with business outcomes.
  • The position combines strategic thinking with hands-on data analysis in a highly collaborative and data-driven environment.

Matching Summary

Match Score: 85

Jobgether is seeking a Senior Customer Experience Analyst to transform customer feedback into actionable insights that drive business growth, retention, and product improvement. The role demands a strategic thinker with strong data analysis skills, working collaboratively across multiple teams in a data-driven environment.

Skills & Requirements

Must-have

  • Voice of the Customer programs
  • advanced analytics expertise
  • customer experience metrics fluency
  • statistical methods application
  • modern analytics tools proficiency

Nice-to-have

  • strategic thinking capabilities
  • cross-functional collaboration skills
  • complex problem solving aptitude
  • data-driven narrative building
  • highly collaborative environment fit

Key Requirements

  • Strong fluency in customer experience metrics
  • Proficiency in statistical methods
  • Experience with modern analytics tools

Work Rights

Not specified

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