Patron Services Captain 2 (usher)

Chan Centre for the Performing Arts

Vancouver, BC, Canada
Base: $23.61 cad hourly; bonus/equity: not specifi...
Premium customer service
Health and safety policies
Event specific instructions
Patron Services at the Chan Centre for the Performing Arts provides exceptional guest service, serving as the public face of the venue

Job Summary

  • Patron Services at the Chan Centre for the Performing Arts provides exceptional guest service, serving as the public face of the venue.
  • The Usher Captain assists the Patron Services Coordinator in supervising ushering staff to ensure strong, efficient customer service and resolves patron queries.
  • Errors in judgement could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University.

Matching Summary

Patron Services at the Chan Centre for the Performing Arts provides exceptional guest service, serving as the public face of the venue.

Salary

Base: $23.61 CAD Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • premium customer service
  • health and safety policies
  • event specific instructions
  • maintaining venue appearance
  • ushering patrons to seats
  • fire plan duties

Nice-to-have

  • respect diverse perspectives
  • enhancing awareness of equity
  • energetic positive enthusiastic self-starter
  • going above and beyond
  • tact diplomacy and discretion

Key Requirements

  • High school graduation
  • Two years' experience in theatre
  • Serving It Right certificate
  • Level 1 First-Aid certification
  • Ability to navigate stairs
  • Stand for 2 hours
  • Lift and carry up to 15kg

Work Rights

Not specified

Tailored Resume

Cover Letter