Operations Experience Manager

Home Depot

North Lincoln, US
Customer service excellence
Order fulfillment best practices
Inbound freight processes
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team

Job Summary

  • Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team.
  • This role drives operational excellence by physically executing inbound freight processes, auditing receiving procedures, and implementing Shrink Action Plans.
  • Ops XMs provide input to store leadership on associate performance, talent planning, and selection, while championing a safe working environment.

Matching Summary

Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team.

Skills & Requirements

Must-have

  • customer service excellence
  • order fulfillment best practices
  • inbound freight processes
  • shrink action plans
  • manager on duty functions
  • safety procedures
  • coaching and training associates

Nice-to-have

  • champion GET culture
  • drive morale with recognition
  • Voice of the Associate initiatives
  • model safe work practices

Key Requirements

  • 1 year relevant work experience
  • management of people
  • retail operations experience
  • must be 18 years of age or older
  • legally permitted to work in the United States
  • flexible schedule

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter