Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
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10 years it service management experience
Strong working knowledge of itil practices
Sox it general controls audit readiness
** Integer is seeking a Senior Manager for IT Service Management (ITSM) who will lead the governance and operational model aligned with ITIL best practices. The role emphasizes effective incident, change, and problem management, with a focus on SOX compliance and continuous improvement in IT services. **

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will lead SOX ITGCs audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management (ITSM) who will lead the governance and operational model aligned with ITIL best practices. The role emphasizes effective incident, change, and problem management, with a focus on SOX compliance and continuous improvement in IT services. **

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, adoption benefits, parental leave, and 401(k) with matching

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • SOX IT General Controls audit readiness
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Ability to balance control with agility
  • Partnering with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in ITSM or IT Operations
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs or regulated controls

Work Rights

Not specified

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