Shift Lead

Marcus Theatres

This position reports to the General Manager (reporting may vary by location).
On-site
Strong interpersonal communication skills
Six months minimum theatre industry experience
Ability to lift up to 35 lbs
The Shift Lead serves as the first point of contact for guest concerns and ensures an exceptional guest service experience

Job Summary

  • The Shift Lead serves as the first point of contact for guest concerns and ensures an exceptional guest service experience.
  • This role involves conducting pre-shift meetings to communicate goals and repositioning team members during peak periods.
  • The position requires maintaining 'Best In Class' benchmarks including product quality, speed of service, and a clean environment.

Matching Summary

The Shift Lead serves as the first point of contact for guest concerns and ensures an exceptional guest service experience.

Skills & Requirements

Must-have

  • Strong interpersonal communication skills
  • Six months minimum theatre industry experience
  • Ability to lift up to 35 lbs
  • Experience with pre-shift meetings
  • Guest concern resolution capabilities

Nice-to-have

  • Motivated to learn new software systems
  • Commitment to Best In Class benchmarks
  • Willingness to assist with inventory projects
  • Adaptability to moderate to high noise levels

Key Requirements

  • Six (6) months minimum experience in theatre industry
  • High school diploma or equivalency preferred
  • No minimum education required but diploma preferred

Work Rights

Not specified

Tailored Resume

Cover Letter