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Hegen PTE. LTD. is seeking a Customer Success Associate to enhance the customer experience for their innovative mother and baby products. The ideal candidate will have a strong background in customer operations, excellent communication skills, and a passion for supporting parents through their journeys.
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Job Summary
The role involves designing and managing the end-to-end customer experience process from pre-sales to post-service.
Candidates will act as a technical expert to communicate thoughtful solutions and partner with cross-functional teams.
Hegen is recognized as one of Singapore's top 10 fastest growing companies with a mission to impact 100 million mothers.
Matching Summary
Match Score: 75
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Hegen PTE. LTD. is seeking a Customer Success Associate to enhance the customer experience for their innovative mother and baby products. The ideal candidate will have a strong background in customer operations, excellent communication skills, and a passion for supporting parents through their journeys.
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Skills & Requirements
Must-have
Diploma or Bachelor's degree required
Proficiency in English plus one other language
Experience with Zendesk, Microsoft Office, Zoom
Nice-to-have
Prior experience using Hegen products
Background in start-up or high-growth environment
Strong empathy for customer journey
Key Requirements
Diploma or Bachelor's degree in any discipline
Bilingual proficiency (English + second language)
Onsite availability including two Saturdays per month