The role plays a pivotal role in ensuring the smooth operations of an organization's IT systems, focusing on responding to system availability alerts that could impact end-user experience
Job Summary
The role plays a pivotal role in ensuring the smooth operations of an organization's IT systems, focusing on responding to system availability alerts that could impact end-user experience.
Key responsibilities include continuous monitoring of IT systems for issue detection and resolution, managing hardware/software/network/server administration, and escalating issues as needed.
The company fosters a culture where diversity is celebrated and inclusion is assured, providing a platform for employees to do their best work and support career ambitions.
Matching Summary
The role plays a pivotal role in ensuring the smooth operations of an organization's IT systems, focusing on responding to system availability alerts that could impact end-user experience.
Skills & Requirements
Must-have
IT infrastructure & applications understanding
24/7 operations
System availability monitoring
Advance observability
ITIL Incident Management
ITIL Problem Management
ITIL Change Management
Nice-to-have
Self-motivated
Cross-functional collaboration
Personal responsibility and accountability
Composure in stressful situations
Pro-active and highly driven
Perseverance and endurance
Key Requirements
2+ years of progressive technology delivery
Tertiary qualification in IT, Computer Science, or related fields
ITIL Foundation and above certification is Preferred
Experience in Infrastructure Monitoring or Application Monitoring roles preferred
Good understanding of IaaS cloud computing operations (Azure/Google)