Director, Risk And Payments Operations

BetMGM

Base: $137,200.00 to $180,075.00 annually; bonus: ...
**
7+ years leading contact centers
5+ years in regulated gaming industry
Experience with aml kyc sof best practices
** BetMGM is seeking a Director of Risk and Payments Operations to lead their multi-national teams responsible for managing risk, fraud, and payments in a contact center environment. The ideal candidate will have extensive experience in the gaming industry and in leading large teams, with a strong emphasis on compliance and customer-centric operations. **

Job Summary

  • The Director defines and drives the overall strategy for Risk, Fraud, Responsible Gambling, and Payments Operations teams handling customer contacts and internal workflows.
  • This role requires managing several hundred contact center agents across the U.S. and internationally while ensuring compliance with regulatory requirements.
  • BetMGM offers a comprehensive benefits package including medical, dental, vision, 401(k) match, and professional development reimbursement.

Matching Summary

Match Score: 75

** BetMGM is seeking a Director of Risk and Payments Operations to lead their multi-national teams responsible for managing risk, fraud, and payments in a contact center environment. The ideal candidate will have extensive experience in the gaming industry and in leading large teams, with a strong emphasis on compliance and customer-centric operations. **

Salary

Base: $137,200.00 to $180,075.00 annually; Bonus: Eligible for performance-based bonus plan; Benefits: Medical, Dental, Vision, Life, Disability Insurance, 401(k) match, FSA, commuter savings, PTO

Skills & Requirements

Must-have

  • 7+ years leading contact centers
  • 5+ years in regulated gaming industry
  • Experience with AML KYC SOF best practices
  • Leadership of multi-geographic teams
  • Direct management of exempt and non-exempt staff

Nice-to-have

  • Culture builder with coaching skills
  • Comfortable with ambiguity and building tools
  • Data-driven decision making capabilities
  • Strong influence and collaboration skills
  • Experience with online marketing incentives

Key Requirements

  • Must be licensed through appropriate Gaming jurisdictions
  • 7+ years leading medium-to-large contact centers
  • 5+ years working in highly regulated gaming industry
  • Legal authorization to work in the U.S. without sponsorship
  • Advanced experience with Microsoft Office Suite

Work Rights

Must have legal authorization to work in the U.S.

Tailored Resume

Cover Letter