Technical Support Engineer - Sales Cloud

Salesforce

Base: $80,900 - $122,300 annually; bonus/equity: n...
Not specified (assumed hybrid based on salesforce's flexible work culture).
Salesforce platform troubleshooting
Sql and database concepts
Java application debugging
Salesforce is seeking a Technical Support Engineer for the Sales Cloud team, focused on delivering exceptional customer experiences and resolving complex technical issues. The ideal candidate should have a strong technical background and experience in customer-facing roles, with a passion for technology and problem-solving

Job Summary

  • This role involves serving as a trusted technical partner to customers by providing expert troubleshooting and guidance on the Salesforce platform.
  • Candidates will diagnose and resolve complex technical issues related to Sales Cloud while collaborating with cross-functional teams to escalate critical cases.
  • The position offers competitive compensation ranging from $80,900 to $122,300 annually along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 85

Salesforce is seeking a Technical Support Engineer for the Sales Cloud team, focused on delivering exceptional customer experiences and resolving complex technical issues. The ideal candidate should have a strong technical background and experience in customer-facing roles, with a passion for technology and problem-solving.

Salary

Base: $80,900 - $122,300 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health, paid parental leave, 401(k)

Skills & Requirements

Must-have

  • Salesforce platform troubleshooting
  • SQL and database concepts
  • Java application debugging
  • Customer-facing technical support
  • Complex issue resolution

Nice-to-have

  • Sales Cloud expertise
  • AI and Agentforce knowledge
  • LWC or Apex development
  • Mentoring team members
  • Spanish language proficiency

Key Requirements

  • Bachelor's degree in Computer Science or Engineering
  • 2+ years of technical support experience
  • Must be U.S. Citizen or Green Card Holder
  • Proficiency in SQL and Java debugging
  • Ability to pass government screening standards

Work Rights

Must have US citizenship, Permanent Resident, or Green Card Holder status

Tailored Resume

Cover Letter