Contact Center Product Owner Assistant – Sales

Auto Club Enterprises

Base: $120,500.00 - $160,800.00; bonus/equity: inc...
Bachelor's degree in business or information systems
Experience supporting product ownership or business analysis
Familiarity with contact center workflows and concepts
This role supports the evolution and day-to-day operation of the CCaaS platform for Sales Business Units including DSU, FSU, and Life

Job Summary

  • This role supports the evolution and day-to-day operation of the CCaaS platform for Sales Business Units including DSU, FSU, and Life.
  • The position requires partnering with technology teams and business stakeholders to translate needs into clear user stories and prioritized work.
  • Employees are eligible for a comprehensive benefits package including health coverage, 401(K) match, pension, and tuition assistance.

Matching Summary

This role supports the evolution and day-to-day operation of the CCaaS platform for Sales Business Units including DSU, FSU, and Life.

Salary

Base: $120,500.00 - $160,800.00; Bonus/Equity: Incentive program based on performance; Benefits: Health, dental, vision, 401(K), pension, tuition assistance

Skills & Requirements

Must-have

  • Bachelor's degree in Business or Information Systems
  • Experience supporting product ownership or business analysis
  • Familiarity with contact center workflows and concepts
  • Strong organizational and communication skills
  • Ability to balance multiple stakeholder needs

Nice-to-have

  • Understanding of sales operations within DSU, FSU, Life
  • Knowledge of call flows, routing, and agent tools
  • Experience in an agile development environment
  • Background in vendor partner management

Key Requirements

  • Bachelor's degree required
  • Prior product ownership or business analysis experience
  • US work authorization implied by E-Verify participation

Work Rights

Not specified

Tailored Resume

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