Customer Care Manager

Vwofdtla

Unknown, Wisconsin, US
Base: $77,600.00 usd - $97,000.00 usd annually; bo...
Fully remote
Customer service leadership
Ecommerce operations management
Consumer experience management
The Customer Care Manager leads the end-to-end consumer experience across the eCommerce lifecycle, ensuring seamless execution of orders and returns while driving operational excellence and continuous improvement

Job Summary

  • The Customer Care Manager leads the end-to-end consumer experience across the eCommerce lifecycle, ensuring seamless execution of orders and returns while driving operational excellence and continuous improvement.
  • This role involves coaching and developing supervisors and frontline teams to deliver high-quality service that strengthens consumer trust and brand loyalty.
  • VF Corporation offers a diverse and inclusive workforce with competitive compensation, benefits, and opportunities for additional incentive awards.

Matching Summary

The Customer Care Manager leads the end-to-end consumer experience across the eCommerce lifecycle, ensuring seamless execution of orders and returns while driving operational excellence and continuous improvement.

Salary

Base: $77,600.00 USD - $97,000.00 USD annually; Bonus/Equity: Eligible for annual incentive plan, sales incentive, or commission potential; Benefits: Medical and other benefits detailed during hiring process

Skills & Requirements

Must-have

  • Customer service leadership
  • eCommerce operations management
  • Consumer experience management
  • Data-driven decision making
  • Team coaching and development
  • Performance and SLA monitoring
  • Remote work in Wisconsin

Nice-to-have

  • Bilingual capabilities
  • Retail or consumer-facing brand experience
  • Flexible work schedule
  • Cross-functional collaboration
  • Talent development and succession planning

Key Requirements

  • 8+ years customer service or ecommerce experience
  • People leadership experience with hiring and coaching
  • Proven ability to identify consumer experience gaps
  • Strong analytical and technical aptitude
  • Residency in Wisconsin required

Work Rights

Must reside in Wisconsin

Tailored Resume

Cover Letter