The Senior Director, Customer Success will define and lead Sonova’s North American customer success strategy while ensuring exceptional execution across Customer Service, Technical Support, Lead Generation, and Software Support teams
Job Summary
The Senior Director, Customer Success will define and lead Sonova’s North American customer success strategy while ensuring exceptional execution across Customer Service, Technical Support, Lead Generation, and Software Support teams.
This role combines strategic vision with hands-on operational leadership to deliver best-in-class customer experiences, drive operational excellence, and position Sonova as the industry leader in customer satisfaction and service delivery.
Medical, dental and vision coverage, 401k plan with company match, and robust internal career growth opportunities are offered.
Matching Summary
The Senior Director, Customer Success will define and lead Sonova’s North American customer success strategy while ensuring exceptional execution across Customer Service, Technical Support, Lead Generation, and Software Support teams.