Senior/associate Executive, Office Of Patient Experience
Singapore Health Services Pte Ltd
Singapore
On-site
Manage patient feedback and responses
Attend to walk-in patients and families
Respond to ope hotline phone calls
Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the Hospital
Job Summary
Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the Hospital.
You will attend to walk-in patients and families as well as phone calls to the OPE Hotline and follow up with appropriate actions on the feedback received.
You are expected to respond to general feedback and enquiries, compile feedback documentation for filing and provide timely updates into the feedback database.
Matching Summary
Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the Hospital.
Skills & Requirements
Must-have
Manage patient feedback and responses
Attend to walk-in patients and families
Respond to OPE Hotline phone calls
Compile feedback documentation
Update feedback database
Proficient in Microsoft Office applications
Nice-to-have
Excellent interpersonal and communication skills
Effectively bilingual in English and a second language
Enjoys engaging people
Thrives on working in a team
Able to handle high work volumes with accuracy
Key Requirements
Diploma in any discipline
Relevant experience in healthcare industry preferred