Customer Solutions Specialist

Generac Power Systems Inc

3+ years b2b/b2c high-tech support experience
Associate degree or equivalent technical field
Crm proficiency (salesforce preferred)
The Customer Solutions Specialist delivers high-quality technical support and service to authorized installers and solar plus storage system owners

Job Summary

  • The Customer Solutions Specialist delivers high-quality technical support and service to authorized installers and solar plus storage system owners.
  • This role manages escalated cases, troubleshoots complex product issues, and authorizes warranty repairs while working cross-functionally with the Legal team.
  • The position requires mentoring new hires, coordinating service dealer meetings, and assisting in drafting legal releases for equipment replacement or compensation.

Matching Summary

The Customer Solutions Specialist delivers high-quality technical support and service to authorized installers and solar plus storage system owners.

Skills & Requirements

Must-have

  • 3+ years B2B/B2C high-tech support experience
  • Associate degree or equivalent technical field
  • CRM proficiency (Salesforce preferred)
  • Solar PV and battery storage system knowledge
  • Residential electrical systems familiarity

Nice-to-have

  • Bi-lingual Spanish speaker
  • Paralegal certificate
  • BS in Electrical Engineering
  • Experience with litigation cases
  • Mentoring new hires capability

Key Requirements

  • Associate degree or equivalent experience
  • 3+ years in high-tech support roles
  • Knowledge of Generac Clean Energy products
  • Familiarity with Salesforce CRM platforms

Work Rights

Not specified

Tailored Resume

Cover Letter