Ingeniero Soporte Cliente N1-1

Ikusi

Monterrey, Mexico
Customer service ticket management
Incident and request support
Service level agreement compliance
Attend to clients through various channels, providing service tickets for incidents or requests and delivering the respective support while adhering to contracted service levels

Job Summary

  • Attend to clients through various channels, providing service tickets for incidents or requests and delivering the respective support while adhering to contracted service levels.
  • Benefits include 100% IMSS salary contribution, profit sharing, 15 days of aguinaldo, 12 days of vacation increasing annually, 25% vacation premium, and comprehensive health and wellness programs.
  • The company offers continuous professional development through digital libraries, university alliances, courses, certifications, and career advancement opportunities, alongside inclusive and non-discriminatory recruitment processes.

Matching Summary

Attend to clients through various channels, providing service tickets for incidents or requests and delivering the respective support while adhering to contracted service levels.

Skills & Requirements

Must-have

  • Customer service ticket management
  • Incident and request support
  • Service level agreement compliance
  • Network equipment administration
  • IT infrastructure support

Nice-to-have

  • Organizational development skills
  • Continuous health and wellness programs
  • Digital collaboration tools access

Key Requirements

  • English language proficiency
  • University degree in Systems Analysis
  • University degree in Systems Engineering
  • University degree in Telecommunications
  • Routing & Switching knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter