Member Service Representative, Lending

SoFi Technologies

Jacksonville, FL, United States
Base pyy range listed; final offer based on experi...
On-site
Strong verbal and written communication skills
Proficiency in google products and data tools
Flexibility to work evenings and weekends
The role is an entry-level position designed to provide a hands-on learning experience with SoFi Lending Operations focusing on inbound member support

Job Summary

  • The role is an entry-level position designed to provide a hands-on learning experience with SoFi Lending Operations focusing on inbound member support.
  • Team members will respond to inquiries regarding Student Loan and Personal Loan applications while demonstrating empathy and professionalism.
  • Successful candidates may progress to higher-level individual contributor or leadership roles within the business.

Matching Summary

The role is an entry-level position designed to provide a hands-on learning experience with SoFi Lending Operations focusing on inbound member support.

Salary

Base pay range listed; Final offer based on experience, skills, and location; Comprehensive benefits available

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Proficiency in Google products and data tools
  • Flexibility to work evenings and weekends

Nice-to-have

  • Self-starter mentality with analytical skills
  • Passion for helping others solve problems
  • Ability to identify trends in daily work

Key Requirements

  • High school diploma or GED required
  • Completion of nine-week training course
  • Pass associated aptitude tests

Work Rights

Not specified

Tailored Resume

Cover Letter