Inbound Customer Service Consultant

Australia Post

Brisbane, Queensland, Australia
Base: $61,628 fte equivalent + 12% super (trainee ...
Hybrid
Answering customer calls
Tracking parcels and solving issues
Working across multiple it platforms
You will play an important role in ensuring customers have what they want when they need it by answering calls and resolving issues

Job Summary

  • You will play an important role in ensuring customers have what they want when they need it by answering calls and resolving issues.
  • The role offers a hybrid work model with one day per week in the office and flexible hours scheduled up to four weeks in advance.
  • Employees receive three weeks of full-time paid onsite training and have a pathway to further opportunities within the Australia Post Group.

Matching Summary

You will play an important role in ensuring customers have what they want when they need it by answering calls and resolving issues.

Salary

Base: $61,628 FTE equivalent + 12% super (trainee rate); Increase: $68,003 + 12% super after three months; Part-time pay is pro-rata

Skills & Requirements

Must-have

  • Answering customer calls
  • Tracking parcels and solving issues
  • Working across multiple IT platforms
  • Flexible shift availability Monday to Friday

Nice-to-have

  • Friendly and enthusiastic demeanor
  • Solutions-focused mindset
  • Team environment collaboration
  • Turning tricky situations into favourable experiences

Work Rights

Not specified

Tailored Resume

Cover Letter