Servicing - Customer Advocate

UNITED WHOLESALE MORTGAGE LLC

Pontiac, MI, US
**
High school diploma or equivalent
Strong verbal and written communication skills
Ability to de-escalate difficult conversations
** United Wholesale Mortgage is seeking a Customer Advocate to support customers with past-due loans, focusing on resolution and retention while ensuring compliance with regulatory requirements. The role requires effective communication and empathy to assist customers in resolving their loan issues, with an emphasis on de-escalating difficult situations. **

Job Summary

  • The Customer Advocate serves as the primary point of contact for customers with past-due loans, focusing on advocacy and retention.
  • Employees must initiate outbound calls and manage inbound inquiries to resolve delinquent accounts while ensuring full regulatory compliance.
  • The company offers extensive perks including a fitness center, gourmet cafeteria, and paid time off starting after just 30 days.

Matching Summary

Match Score: 75

** United Wholesale Mortgage is seeking a Customer Advocate to support customers with past-due loans, focusing on resolution and retention while ensuring compliance with regulatory requirements. The role requires effective communication and empathy to assist customers in resolving their loan issues, with an emphasis on de-escalating difficult situations. **

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Ability to de-escalate difficult conversations
  • Knowledge of delinquency cycles and loan terms
  • Compliance with FDCPA, RESPA, and CFPB regulations

Nice-to-have

  • 1+ years experience in mortgage servicing or collections
  • Proficiency in Microsoft Office and loan servicing platforms
  • Bilingual capabilities in Spanish and English
  • Knowledge of bankruptcy and foreclosure referral processes
  • Experience with financial counseling techniques

Key Requirements

  • High school diploma required; associate or bachelor's degree preferred
  • Must be available for 100% onsite attendance in Pontiac office
  • Working knowledge of default resolution strategies

Work Rights

Not specified

Tailored Resume

Cover Letter