Process Analyst, Commercial Experience Service Delivery
Diageo PLC
Bogota, Colombia
Edi order management and resolution
Customer service sla adherence
Supply chain and logistics coordination
The Order Management Executive serves as the primary link between Customer Service and Supply Teams to ensure on-time, in-full shipments
Job Summary
The Order Management Executive serves as the primary link between Customer Service and Supply Teams to ensure on-time, in-full shipments.
This role involves managing end-to-end order execution from creation to delivery while resolving complex issues like non-stock availability and price differences.
Candidates are expected to build credible relationships with customers and internal teams to maximize satisfaction and maintain accurate process documentation.
Matching Summary
The Order Management Executive serves as the primary link between Customer Service and Supply Teams to ensure on-time, in-full shipments.
Skills & Requirements
Must-have
EDI order management and resolution
Customer service SLA adherence
Supply chain and logistics coordination
3PL relationship management
Invoice correction and stock reconciliation
Nice-to-have
Strong networking and influencing skills
Proactive problem-solving abilities
Commitment to continuous improvement
Ability to work in a competitive environment
Key Requirements
Experience in structured order management environments
Ability to follow up on credit and collection issues