Cloud Platform Support Engineer Ii

Guidewire InsuranceSuite

Hybrid
Bachelor's degree in computer science
2+ years customer support experience
Aws docker linux kubernetes familiarity
Guidewire seeks a proactive Cloud Platform Support Engineer to join their Platform Support team, focusing on resolving customer support cases for the Guidewire Cloud Platform. The ideal candidate should have technical expertise in cloud technologies and a strong customer service orientation, with a commitment to continuous learning

Job Summary

  • The role involves resolving customer support cases for the Guidewire Cloud Platform while collaborating with Product Development and Operations teams.
  • Candidates must maintain technical articles, troubleshoot complex system integrations, and act as a trusted advisor to customers in both cloud and on-premise environments.
  • The position requires participation in a rotating shift schedule to provide 24x7 service coverage for production emergencies.

Matching Summary

Match Score: 85

Guidewire seeks a proactive Cloud Platform Support Engineer to join their Platform Support team, focusing on resolving customer support cases for the Guidewire Cloud Platform. The ideal candidate should have technical expertise in cloud technologies and a strong customer service orientation, with a commitment to continuous learning.

Skills & Requirements

Must-have

  • Bachelor's Degree in Computer Science
  • 2+ years customer support experience
  • AWS Docker Linux Kubernetes familiarity
  • Java web application production support
  • TCP/IP HTTP DNS load balancing knowledge

Nice-to-have

  • B2B software company support background
  • Bash scripting proficiency
  • Jenkins or TeamCity CI/CD experience
  • Strong communication and presentation skills
  • AI adoption and data-driven innovation mindset

Key Requirements

  • Bachelor's Degree in Computer Science or related field
  • Minimum 2 years of direct customer or partner experience
  • Experience supporting Java web applications in live production

Work Rights

Not specified

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