Directeur Service & Opération H/f Résidentiel Privé Idf
KONE
Colombes, France
Service team leadership
Profitability and cost management
Customer retention and satisfaction
The Director Service & Operation will lead a team of Service Supervisors and drive Service activity within their market segment, ensuring profitability and deploying strategy in line with KONE policies
Job Summary
The Director Service & Operation will lead a team of Service Supervisors and drive Service activity within their market segment, ensuring profitability and deploying strategy in line with KONE policies.
Key responsibilities include team development, safety animation, customer relationship management, quality of execution, and financial management to achieve economic performance objectives.
KONE offers the opportunity to develop skills within a strong human values culture, recognized as a Top Employer, and is committed to Diversity, Equity, and Inclusion.
Matching Summary
The Director Service & Operation will lead a team of Service Supervisors and drive Service activity within their market segment, ensuring profitability and deploying strategy in line with KONE policies.
Skills & Requirements
Must-have
Service team leadership
Profitability and cost management
Customer retention and satisfaction
Safety and operational excellence
Financial performance monitoring
Nice-to-have
Continuous improvement culture
Cross-functional collaboration
Adaptability in transformation environments
Strong communication skills
International group experience
Key Requirements
Minimum 6 years of experience in operations or maintenance/construction team management