The Senior Analyst provides a globally consistent 24/7 entry point for customers seeking product, content, or technical support
Job Summary
The Senior Analyst provides a globally consistent 24/7 entry point for customers seeking product, content, or technical support.
Responsibilities include resolving enquiries on the first interaction, logging calls in Salesforce, and managing the resolution process for data and application issues.
LSEG offers a collaborative culture with tailored benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
Matching Summary
The Senior Analyst provides a globally consistent 24/7 entry point for customers seeking product, content, or technical support.
Skills & Requirements
Must-have
Bachelor's Degree in finance or business
English verbal and written communication
Salesforce CRM experience
First interaction resolution capability
Flexibility to work any schedule
Nice-to-have
Experience in customer service contact center
Previous financial industry background
Expert understanding of Eikon and Workspace products