Connect And Assure Specialist

587

**
Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer operational support experience
** The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to ensure a strong customer experience. Ideal candidates should have telecommunications knowledge and case management experience, along with strong communication skills. The position offers flexible working arrangements and is part of a company committed to inclusivity and building Australia's digital landscape. **

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to drive efficient outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • The position offers flexible working arrangements and is part of a pioneering spirit driving Australia's digital future.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to ensure a strong customer experience. Ideal candidates should have telecommunications knowledge and case management experience, along with strong communication skills. The position offers flexible working arrangements and is part of a company committed to inclusivity and building Australia's digital landscape. **

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer operational support experience

Nice-to-have

  • Strong stakeholder engagement skills
  • Customer empathy and communication
  • Process improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts between 7:00 AM and 7:00 PM

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter