Customer Banking Specialist - Coburg

CommBank

Coburg, Victoria, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Deliver a seamless banking experience to over 10 million personal and small business customers

Job Summary

  • Deliver a seamless banking experience to over 10 million personal and small business customers.
  • Support customers with enquiries, account maintenance, and credit product applications, while conducting Financial Health Checks.
  • Educate customers on in-branch technology and digital banking options, providing effective solutions and problem-solving.

Matching Summary

Deliver a seamless banking experience to over 10 million personal and small business customers.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Provide holistic customer solutions
  • Work in a busy retail environment

Nice-to-have

  • Financial wellbeing focus
  • Act with integrity
  • Champion processes and procedures
  • Positive impact on customers' lives

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to find solutions
  • Ability to see the big picture

Work Rights

Not specified

Tailored Resume

Cover Letter