Assistant Front Office Manager

Sofitel Sydney Wentworth

Sydney Olympic Park, Australia
On-site
Front office operations leadership
Guest satisfaction monitoring
Oversee guest arrivals and departures
Sofitel Sydney Wentworth is seeking an Assistant Front Office Manager to lead its Front Office team in delivering exceptional guest experiences. The ideal candidate will have experience in a high-volume hotel environment and a strong understanding of Front Office operations, with a focus on customer service and team performance

Job Summary

  • You will play a key role in the day-to-day leadership of our Front Office team, leading from the front to deliver exceptional guest experiences while supporting team performance and operational excellence.
  • This role involves supporting the Front Office Manager in daily operations, evaluating guest satisfaction, monitoring trends, and driving continuous improvement of the team and processes.
  • Accor offers extensive career development opportunities, exclusive staff benefits, discounts, and wellbeing programs within a collaborative, multi-brand precinct team.

Matching Summary

Match Score: 85

Sofitel Sydney Wentworth is seeking an Assistant Front Office Manager to lead its Front Office team in delivering exceptional guest experiences. The ideal candidate will have experience in a high-volume hotel environment and a strong understanding of Front Office operations, with a focus on customer service and team performance.

Skills & Requirements

Must-have

  • Front Office operations leadership
  • Guest satisfaction monitoring
  • Oversee guest arrivals and departures
  • Lobby services management
  • Customer relations management
  • High-volume hotel experience

Nice-to-have

  • Collaborative team spirit
  • Diversity and creativity
  • Global network, local identity
  • Guest experience elevation
  • Authentic customer service

Key Requirements

  • Previous experience in a similar role
  • Proven ability to elevate guest experiences
  • Deep understanding of Front Office standards
  • Impeccable grooming and presentation
  • Experience in Opera PMS highly desirable
  • Ability to work a range of shifts
  • Unlimited work rights in Australia

Work Rights

Unlimited work rights required

Tailored Resume

Cover Letter