You will play a key role in the heart of operations by supporting installation and service teams in improving operational performance and customer satisfaction
Job Summary
You will play a key role in the heart of operations by supporting installation and service teams in improving operational performance and customer satisfaction.
The position requires regular field presence (1-2 days per week) to pilot performance indicators and drive continuous improvement initiatives with regional operational directors.
As a quality reference, you are responsible for maintaining ISO 9001 certification and ensuring compliance with elevator regulations through process audits and external audit preparation.
Matching Summary
You will play a key role in the heart of operations by supporting installation and service teams in improving operational performance and customer satisfaction.
Skills & Requirements
Must-have
KPI analysis and performance monitoring
ISO 9001 certification maintenance
Continuous improvement initiatives
Cross-functional stakeholder collaboration
Field presence in regional agencies
Nice-to-have
Strong analytical and problem-solving skills
Ability to influence without direct authority
Professional English proficiency
Experience in multisite operational environments
Customer experience deployment expertise
Key Requirements
Bac+5 degree or equivalent experience
Confirmed experience in operational services or maintenance