Not specified (potentially hybrid based on industry norms)
Bilingual english/spanish proficiency
Experience with ticketing systems like servicenow
Availability for weeknights and weekends shifts
DraftKings is seeking a temporary Customer Experience Associate to enhance customer interactions and provide support across various communication channels. The ideal candidate will possess strong communication skills, bilingual proficiency in English and Spanish, and a background in customer service
Job Summary
This role serves as the frontline connection between customers and products, resolving inquiries and advocating for players.
Candidates must be proficient in managing high-quality communications across phone, email, chat, and social media channels.
The position offers a base salary of $19.00 USD plus bonus, equity, and benefits.
Matching Summary
Match Score: 85
DraftKings is seeking a temporary Customer Experience Associate to enhance customer interactions and provide support across various communication channels. The ideal candidate will possess strong communication skills, bilingual proficiency in English and Spanish, and a background in customer service.
Salary
Base: $19.00 USD; Bonus/Equity: Plus bonus and equity; Benefits: As applicable
Skills & Requirements
Must-have
Bilingual English/Spanish proficiency
Experience with ticketing systems like ServiceNow
Availability for weeknights and weekends shifts
Nice-to-have
Strong collaboration and communication skills
Bachelor's degree or equivalent experience
Prior online customer support experience
Key Requirements
Must be at least 21 years of age
Bachelor's degree or equivalent work experience preferred
Ability to obtain state gaming license if required