Product Solution Engineer - Wordpress

HighLevel

India, India
On-site
Technical support or product solution role
Saas environment experience
Agile methodology proficiency
HighLevel is seeking a Product Solution Engineer to enhance customer support and technical resolution in their AI-powered sales and marketing platform. The role requires proficiency in technical support, API knowledge, and strong communication skills to bridge the gap between customers and development teams

Job Summary

  • Act as the primary point of contact for customer issues related to courses, communities, client Portal, credentials and collab on our Creator Platform.
  • Collaborate closely with development and support teams to diagnose, troubleshoot, and resolve issues.
  • We prioritize the well-being of our team, recognizing that by taking care of them, they can better serve our users.

Matching Summary

Match Score: 85

HighLevel is seeking a Product Solution Engineer to enhance customer support and technical resolution in their AI-powered sales and marketing platform. The role requires proficiency in technical support, API knowledge, and strong communication skills to bridge the gap between customers and development teams.

Skills & Requirements

Must-have

  • technical support or product solution role
  • SaaS environment experience
  • agile methodology proficiency
  • APIs, databases, UI technologies
  • Vue.js, MongoDB, RESTful APIs
  • problem-solving and analytical skills
  • independent work and multi-priority management

Nice-to-have

  • customer-facing role experience
  • additional programming languages
  • customer support tools familiarity
  • collaboration on Creator Platform
  • AI powered platform knowledge

Key Requirements

  • Proven experience in technical support
  • Agile methodology experience
  • Basic knowledge of APIs
  • Basic knowledge of databases
  • Basic knowledge of UI technologies
  • Excellent communication skills
  • Interpersonal skills

Work Rights

Not specified

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