Head Of Customer Connect Americas

HITACHI ENERGY MEXICO, S.A. DE C.V.

San Luis Potosí, Mexico
**
Lead multi-location customer service teams
Manage regional service performance metrics
Drive continuous improvement in operations
** Hitachi Energy Mexico is seeking a Head of Customer Connect for the Americas, responsible for overseeing customer service operations across North and South America. The ideal candidate will have strong leadership skills, a background in customer service operations, and experience in international environments. **

Job Summary

  • The Regional Manager is responsible for leading the Customer Connect Center operations across North and South America while ensuring high levels of customer service delivery.
  • This role requires providing leadership for multiple locations, guiding Team Leaders, and developing customer service specialists to ensure consistent operating standards.
  • The position offers a culture of continuous improvement with benefits above the regular market and opportunities for regional scope growth.

Matching Summary

Match Score: 75

** Hitachi Energy Mexico is seeking a Head of Customer Connect for the Americas, responsible for overseeing customer service operations across North and South America. The ideal candidate will have strong leadership skills, a background in customer service operations, and experience in international environments. **

Skills & Requirements

Must-have

  • Lead multi-location customer service teams
  • Manage regional service performance metrics
  • Drive continuous improvement in operations
  • Ensure global CCC strategy alignment

Nice-to-have

  • Experience in international matrix organizations
  • Background in electrical engineering fields
  • Strong stakeholder management skills
  • Ability to lead through organizational change

Key Requirements

  • Degree in Electrical Engineering or related field
  • Proven experience leading multi-site customer service teams
  • Moderate travel across the Americas required

Work Rights

Not specified

Tailored Resume

Cover Letter