Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges
Job Summary
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
Matching Summary
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
Skills & Requirements
Must-have
Customer Success Management
Technical Account Management
Customer health and revenue realization
Advocating on behalf of customers
High level of autonomy
Bilingual English and French
Nice-to-have
Entrepreneurial mindset
Team player and collaboration
Database, cloud, and infrastructure technology exposure
Key Requirements
7+ years experience in Customer Success, Technical Account Management, Professional Services
4+ years experience accountable for customer health and revenue realization