Customer Support Engineer

Unily

Lower Eashing, United Kingdom
Generous base salary; discretionary compyny bonus;...
On-site
2-4 years technical support experience
Saas environment experience preferred
Strong troubleshooting skills
Unily is seeking a Customer Support Engineer to provide technical support and problem-solving for clients using their AI-native employee experience platform. The role requires strong troubleshooting skills, excellent communication, and a customer-focused approach, with an emphasis on teamwork and a positive company culture

Job Summary

  • You will own the end-to-end case lifecycle ensuring every client interaction is fast, insightful, and high-quality.
  • The role requires combining technical troubleshooting, product expertise, and AI-assisted investigation to deliver world-class support across regions.
  • Benefits include a generous base salary, discretionary bonus, 25 days holiday plus birthday off, and a fully paid volunteering day.

Matching Summary

Match Score: 85

Unily is seeking a Customer Support Engineer to provide technical support and problem-solving for clients using their AI-native employee experience platform. The role requires strong troubleshooting skills, excellent communication, and a customer-focused approach, with an emphasis on teamwork and a positive company culture.

Salary

Generous base salary; Discretionary company bonus; 25 days holiday plus extra paid birthday day

Skills & Requirements

Must-have

  • 2-4 years technical support experience
  • SaaS environment experience preferred
  • Strong troubleshooting skills
  • Experience with ServiceNow CRM
  • AI technology familiarity

Nice-to-have

  • Collaborative mindset
  • Customer-obsessed approach
  • Curiosity to deepen expertise
  • Follow-the-sun model experience

Key Requirements

  • 2–4 years of experience in technical or customer support
  • Experience with SaaS products
  • Proficiency with ServiceNow ticketing tools

Work Rights

Not specified

Tailored Resume

Cover Letter