Onboarding Coach

Cloudbeds

Philippines
**
3 years hospitality experience
Fluency in english required
Video phone and email communication
** Cloudbeds is seeking an Onboarding Coach to facilitate client training and support for its hospitality management software. The ideal candidate will have a strong background in hospitality or SaaS customer-facing roles, with a focus on exceptional communication and client relationship management. **

Job Summary

  • The role involves training clients on the system and tailoring it to fit their specific hospitality business needs while ensuring they have confidence in using the platform.
  • Candidates must possess over 3 years of 5-star hospitality experience in key roles such as Front Desk or Revenue Manager within a leading hotel brand.
  • Benefits include remote work flexibility, monthly wellness Fridays, full paid parental leave, and access to professional development courses through Cloudbeds University.

Matching Summary

Match Score: 75

** Cloudbeds is seeking an Onboarding Coach to facilitate client training and support for its hospitality management software. The ideal candidate will have a strong background in hospitality or SaaS customer-facing roles, with a focus on exceptional communication and client relationship management. **

Skills & Requirements

Must-have

  • 3 years hospitality experience
  • Fluency in English required
  • Video phone and email communication
  • Salesforce activity recording
  • Client relationship building

Nice-to-have

  • Project Management certification
  • Spanish language knowledge
  • Empathy and customer-focused approach
  • Self-sufficient client empowerment
  • Collaborative team environment

Key Requirements

  • Over 3 years hospitality experience
  • Fluency in English
  • Knowledge of Spanish (if not native)
  • Remote work capability in Philippines
  • Experience with Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter